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Opera PMS Hotel Software 5 Day Course - Accredited by the ...

Opera PMS Hotel Software 5 Day Course - Accredited by the Institute of Hospitality

Reception Academy

Curso presencial

London (Inglaterra)


386

Duración : 5 Días

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Sedes

Localización

Fecha inicio

London

Objetivos

Learn Opera PMS like a professional and get a career head-start from as little as £27.04 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more. Upon completion, all students shall be familiar with using Opera PMS to create bookings, complete check-ins, check-outs, process cancellations, carry out amendments, exchange foreign currency etc. This provides our students with a working knowledge of hotel procedures and prepares them to run the system efficiently

A quién va dirigido

There are no restrictions for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience.

Requisitos

Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Temario completo de este curso


If you have tried to apply for jobs in Hotels, you will see that most hotels require their receptionists to have knowledge of a Hotel computer programme, known as Opera PMS.

This 5-day intensive course is a shorter version of our leading Hotel Receptionist 4-week course. Based on the Opera Property Management System (Opera PMS V5) all relevant theory and techniques are taught to ensure the student gains the required skills to work in international hotels.

Applicants for Hotel Receptionist positions are generally required to have experience with Opera Property Management System (PMS). There are no restrictions for attendance, however, we generally recommend this course for applicants with some previous Hotel Receptionist experience.

This shorter “fast track” course is ideal for those individuals who have little time to study and wish to refine their existing skills and learn the Opera PMS. This is inclusive of graduates/postgraduates who have completed Hospitality degrees/further qualifications and are looking to refine their CVs.

Our experienced trainers introduce the students to the theory of standard procedures and follow by giving them an overview of the Opera PMS programme. With exclusive access to a laptop for the duration of the course, students learn to implement and practice their newly gained knowledge.

During the 20 hour training, our dedicated trainers provide assistance by offering advice on the best interview techniques used in the industry.

Course material covered:
  • Understanding the role of a Hotel Receptionist
  • Checking Availability & Quoting Rates
  • Analysing Occupancy via the Rate Grid
  • Reservation Procedures
  • Booking via Telephone and Face to Face
  • Updating Special Requests and Preferences
  • Room Allocations
  • Check-In Procedures
  • Billing & Payments
  • Check-Out Procedures
  • Traces
  • Routings
  • Adjustments
  • Rebates
  • Use of Hotel Terminology

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