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Opera PMS Hotel Software - 2 Weekend Course - Accredited by ...

Opera PMS Hotel Software - 2 Weekend Course - Accredited by the Institute of Hospitality

Reception Academy

Curso presencial

London (Inglaterra)


443

Duración : 5 Días

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Localización

Fecha inicio

London

Objetivos

Upon completion all students shall be familiar with using Opera PMS to create bookings, complete check-ins, check-outs, process cancellations, carry out amendments, exchange foreign currency etc. This provides our students with a working knowledge of Hotel procedures and prepares them to run the reservation system efficiently.

A quién va dirigido

There are no restrictions for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience.

Requisitos

Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Temario completo de este curso

Course material covered:
  • Understanding the role of a Hotel Receptionist
  • Checking Availability & Quoting Rates
  • Analysing Occupancy via the Rate Grid
  • Introduction to Hotel Accounts
  • Reservation procedures
  • Billing & Payments
  • Billing Instructions: POA & City Ledger (Billback)
  • Booking Procedures
  • Room Allocations
  • Check-Ins and Check-Outs
  • Booking via telephone
  • Traces
  • Routings
  • Adjustments
  • Rebates
  • Fixed Charges
  • Sharer
  • Use of Hotel Terminology
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