Formación Laboris

Taller de Hotel Receptionist & Opera PMS Hotel Software - Weekend Course - Accredited by the Institute of Hospitality

Reception Academy
Reception Academy

Taller Presencial en London (Reino Unido)

Precio: 1.007,53 € 957,10 €
Descuento: Take advantage of our Advanced Purchase Rate and benefit fr
Duración: 9 semanas

Resumen del taller

Start your new Hotel Career from as little as £49.96 a month. Easy Repayment Plan available for this course. Fill out the enquiry form if you are interested in this option and wish to find out more. Are you interested in becoming a qualified hotel receptionist able to use the most popular hotel reservation system? If so, undertake the Hotel Receptionist & Opera Property Management System delivered on weekends by Reception Academy, which teaches the skills to start your career in the hospitality industry while you are working. The course programme has been designed in collaboration with the best hotel branches in order to provide you with the key skills of a receptionist including practical training on Opera PMS V5 – check-in, check out and hotel accounts. You will also learn all the necessary brand standards and hotel procedures: customer service, booking and welcoming procedures. The training includes role play sessions in the academy replica reception desk to become familiar with hotel scenarios and terminology. The last part of the course is focused on employment assistance. Reception Academy will give you guidance on writing your CV and interview techniques. Upon successful completion of the course, candidates gain a certificate and participate in the graduation ceremony, where they are introduced to HR members of hotel groups. The 9 sessions are delivered on Sundays or Saturdays. Choose the option that suits you best and start your career as a receptionist.

Objetivos: This course covers standard Hotel procedures, introduction to Opera Property Management System (Opera PMS V5), Brand standards of 5* Hotels, and is followed by hands-on practical sessions behind a replica desk, where newly learnt skills are put into practice.

Requisitos: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

A quién va dirigido: This popular course has been deigned for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.

Información adicional

9 sessions (1 class per week) every Saturday
or
9 sessions ( 1 class per week) every Sunday

 
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Temario completo de este curso

UK 5* Hotel procedures and brand standards:
  • Customer service procedures; Welcoming guests upon arrival and using correct terminology
  • Checking guests in and out and all other booking/reservation procedures
Opera PMS Version 5 reservation system:
  • Checking –In and Checking-Out guests using the software
  • Introduction to Hotel Accounts used in Front of House
  • This market leading hotel reservation software is utilised by many UK and International Hotels
Sales & guest interaction:
  • Role play sessions using our replica Hotel Reception desk in our classrooms
  • Becoming familiar with hotel terminology (specific language used in the UK)
  • Learning to up-sell a room to a guest
  • Guest complaint handling
Employment Assistance:
  • CV writing skills; guidance on creating the correct CV for Hotels
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future in the hospitality industry
 
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