Formación Laboris

Taller de Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality

Reception Academy
Reception Academy

Taller Presencial en London (Reino Unido)

Precio: 896,90 € 852,00 €
Descuento: Take advantage of our Advanced Purchase Rate and benefit fr
Duración: 20 días

Resumen del taller

Have you always wanted to work as a hotel receptionist in a top hotel? The Hotel Receptionist & Opera Property Management System Course offered by Reception Academy is the market leading training course, since will provide you with the skills and knowledge required to work in the best hotels in the United Kingdom and abroad. This course is focused in the practical training and its programme is tailored in partnership with over 500 hotels, such as Premier Inn, Hilton, Hyatt, Marriot, etc. Accordingly, you will learn hotel terminology, up selling techniques, booking procedures and customer service techniques, such as welcoming guests or dealing with guest complaints using a replica hotel reception desk. Students will also have access to a computer to learn how to use Opera Property Management System V5 the software used in most hotels in the UK – check-in and check-out, hotel accounts, etc. Apart from that, you will also gain interview skills in order to improve your job prospects. Upon successful completion of the course, a graduation ceremony takes place in 4*/5* London hotels to introduce the graduates to human resources staff working for partner hotel branches. In addition, a profile of each graduate consisting of CV, photograph, contact details and employment preferences is created in the academy website, where partnered hotels can access in order to find applicants. If you have any further questions, do not hesitate to ask for more information through Emagister's website.

Objetivos: Start your new Hotel Career from as little as £45.79 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more. This popular course has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.

Requisitos: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

A quién va dirigido: At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently, anyone from any professional background, nationality or age is welcome to join the course.

Temario completo de este curso

UK 5* Hotel procedures and brand standards:

  • Customer service procedures; Welcoming guests upon arrival and using correct terminology
  • Checking guests in and out and all other booking/reservation procedures

Opera PMS Version 5 reservation system:

  • Checking–In and Checking-Out guests using the software
  • Introduction to Hotel Accounts used in Front of House
  • This market leading hotel reservation software is utilised by many UK and International Hotels

Sales & guest interaction:

  • Role play sessions using our replica Hotel Reception desk in our classrooms
  • Becoming familiar with hotel terminology (specific language used in the UK)
  • Learning to up-sell a room to a guest
  • Guest complaint handling

Employment Assistance:

  • CV writing skills; guidance on creating the correct CV for Hotels
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future in the hospitality industry
 
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